Terms and Conditions


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

This website uses cookies.  By using this website and agreeing to these terms and conditions, you consent to Cloverdale Ace Hardware’s use of cookies in accordance with the terms of Cloverdale Ace Hardware ‘s privacy policy.


License to use website

Unless otherwise stated, Cloverdale Ace Hardware and/or its licensors own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed within your organization.


Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Cloverdale Ace Hardware’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Cloverdale Ace Hardware’s express written consent.


Restricted access

Access to certain areas of this website is restricted.  Cloverdale Ace Hardware reserves the right to restrict access to areas of this website, or indeed this entire website, at Cloverdale Ace Hardware’s discretion.

If Cloverdale Ace Hardware provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Cloverdale Ace Hardware may disable your user ID and password in Cloverdale Ace Hardware’s sole discretion without notice or explanation.


User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Cloverdale Ace Hardware a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to Cloverdale Ace Hardware the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Cloverdale Ace Hardware or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Cloverdale Ace Hardware reserves the right to edit or remove any material submitted to this website, or stored on Cloverdale Ace Hardware servers, or hosted or published upon this website.

Notwithstanding Cloverdale Ace Hardware’s rights under these terms and conditions in relation to user content, Cloverdale Ace Hardware does not undertake to monitor the submission of such content to, or the publication of such content on, this website.


No warranties

 This website is provided “as is” without any representations or warranties, express or implied.  Cloverdale Ace Hardware makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Cloverdale Ace Hardware does not warrant that:

l  this website will be constantly available, or available at all; or

l  the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.


Limitations of liability

Cloverdale Ace Hardware will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Cloverdale Ace Hardware has been expressly advised of the potential loss.



Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Cloverdale Ace Hardware’s liability in respect of any:

  • death or personal injury caused by Cloverdale Ace Hardware’s negligence;
  • fraud or fraudulent misrepresentation on the part of Cloverdale Ace Hardware; or
  • matter which it would be illegal or unlawful for Cloverdale Ace Hardware to exclude or limit, or to attempt or purport to exclude or limit, its liability.



By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.


Other parties

You accept that, as a limited liability entity, Cloverdale Ace Hardware has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against Cloverdale Ace Hardware’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Cloverdale Ace Hardware’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Cloverdale Ace Hardware.


Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.



You hereby indemnify Cloverdale Ace Hardware and undertake to keep Cloverdale Ace Hardware indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Cloverdale Ace Hardware to a third party in settlement of a claim or dispute on the advice of Cloverdale Ace Hardware’s legal advisers) incurred or suffered by Cloverdale Ace Hardware arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.


Breaches of these terms and conditions

Without prejudice to Cloverdale Ace Hardware’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Cloverdale Ace Hardware may take such action as Cloverdale Ace Hardware deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.



Cloverdale Ace Hardware may revise these terms and conditions at any time without notice.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.



Cloverdale Ace Hardware may transfer, sub-contract or otherwise deal with Cloverdale Ace Hardware rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.



If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


Entire agreement

These terms and conditions, constitute the entire agreement between you and Cloverdale Ace Hardware in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.


Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of the Province of British and the federal laws of Canada. Any legal relationship formed through the use of this website including but not limited to disputes relating to these terms and conditions will be deemed to have been formed and executed within the Province of British Columbia, Canada. The courts of the Province of British Columbia shall have exclusive jurisdiction over all matters arising under these terms or otherwise in connection with your use of the website.


Registrations and authorizations

Cloverdale Ace Hardware is a sole proprietorship of Cloverdale Building Supplies Inc.


Ace Rewards Terms and Conditions


“the Program” refers to the Helpful Rewards Program

“Member” refers to a person enrolled in the Helpful Rewards Program



To participate in the Helpful Rewards Program, a customer must become a Member of the Program. Membership is absolutely free and no initial purchase is required. Simply fill out a Helpful Rewards Enrollment Form accurately, completely and legibly at Cloverdale Ace Hardware or online at www.buildingsupplies.ca. The completion and submission of the Helpful Rewards Enrollment Form is deemed acceptance of the Helpful Rewards Terms and Conditions. Upon completion, the Member will receive his/her own Helpful Rewards Card.


Only one Helpful Rewards Card and two key chains are available per customer. Cloverdale Ace Hardware is not responsible for lost or stolen cards.


In case of a lost Helpful Rewards Card, upon presentation of proper identification, Customer Service will provide a new Helpful Rewards Card number to the Member. The accumulated unredeemed Helpful Rewards Points balance shall remain intact.


The Helpful Rewards Card is not a credit card. The Helpful Rewards Card is the property of Cloverdale Ace Hardware and it may be revoked at any time Cloverdale Ace Hardware’s discretion.


Each Member will be issued a Helpful Rewards Card that has a unique number assigned to it and is registered in the Member’s name. Helpful Rewards Members cannot share their account number and account information with anyone else. Account information, including, but not limited to, the Helpful Rewards account password and username should be protected and kept secure.


Helpful Rewards Members must advise Cloverdale Ace Hardware immediately of any changes of Personal Information including but not limited to name, address, telephone numbers and e-mail address by either updating your membership online at www.buildingsupplies.ca, contacting by phone or email or in person at Cloverdale Ace Hardware. If Cloverdale Ace Hardware believes that some of its records are inaccurate, it may contact the Helpful Rewards Member to verify its records. Cloverdale Ace Hardware reserves the right to cancel any Helpful Rewards

Membership, as well as revoke any accumulated Helpful Rewards points, for which it has incomplete or inaccurate personal information. The submission of false or fictitious personal information will result in all the Helpful Rewards Points accumulated on an account being forfeited.


Cloverdale Ace Hardware reserves the right to refuse issuance of a Helpful Rewards Membership to any customer who does not agree and follow the prescribed Terms and Conditions.


Any unauthorized reproduction of the Helpful Rewards Card may lead to legal prosecution and forfeiture of all Helpful Rewards Points and membership in the Program.


Collection and Redemption

To collect Helpful Rewards Points following enrollment, a Helpful Rewards Member must make eligible purchases at participating stores using their personal valid Helpful Rewards Card or providing their name of phone number before the transaction is completed. In addition, no Helpful Rewards Points will be awarded once the transaction is completed.


Helpful Rewards Points are calculated based on the pretax value of goods purchased less discounts. The amount of points received per dollar will differ depending on the product purchased. Points can be redeemed in increments of 2500. 2500 Helpful Rewards Points are equal to $5. Helpful Rewards Points cannot be redeemed the same day as the original sale. Helpful Rewards Points cannot be collected from transactions using Cloverdale Ace Hardware credit as the method of payment. In Addition, Helpful Rewards Points cannot be used as a method of payment on Cloverdale Ace Hardware credit accounts.


Helpful Rewards Points have no cash value and are not exchangeable for cash. Helpful Rewards Points cannot be assigned, exchanged, purchased or given by gift. Helpful Rewards Points cannot be sold, traded, bartered, rented or otherwise disposed of. Helpful Rewards Points are void if sold for cash or any other consideration.


A Member’s Helpful Rewards Points balance will be reduced by the number of points required to obtain the desired value in 2500-point increments. Unredeemed Helpful Rewards Points plus any Helpful Rewards Points earned in the current transaction will remain in the Member’s Helpful Rewards Points account and can be applied to a subsequent transaction.


Helpful Rewards Points may not be collected or redeemed by any person other than the Helpful Rewards Member. Helpful Rewards Members may be required to provide proof of identity when redeeming Helpful Rewards Points to protect the integrity of the Member’s Points balance. Each Helpful Rewards Member is responsible to ensure that all Personal Information is correct and up-to-date and Cloverdale Ace Hardware reserves the right to block redemptions where the Helpful Rewards Member information is inaccurate or incomplete.


Helpful Rewards Members are responsible for the redemption of the Helpful Rewards Points collected on their account. Cloverdale Ace Hardware is not responsible for the unauthorized redemption of Helpful Rewards Points. Under no circumstances will Helpful Rewards Points be replaced, credited, or exchanged once they have been redeemed regardless of the circumstances in which the redemption occurred.


Upon the return and/or exchange of purchases earned through the redemption of Helpful Rewards Points, all redeemed Helpful Rewards Points will be forfeited and the Member will receive the full value of the returned product in the form of a Cloverdale Ace Hardware branded gift card.


Helpful Rewards Points are reduced to zero upon closure of a Helpful Rewards membership. Upon the death of a Helpful Rewards Member, the Member’s account will be closed and any Helpful Rewards Points in the account will be forfeited. Helpful Rewards Points are not divisible in the case of divorce.


Should any Helpful Rewards Member not acquire Helpful Rewards Points for 12 consecutive calendar months, the membership will be deemed to be inactive and all accumulated Helpful Rewards Points will be forfeited. At that time the Helpful Rewards Points balance may be reduced to zero at Cloverdale Ace Hardware’s sole discretion.


Cloverdale Ace Hardware will not be liable or responsible in any manner for any tax consequences that may flow from any participation in the Helpful Rewards Program.


From time to time, Cloverdale Ace Hardware may advertise or offer exclusive offers to select Helpful Rewards Members with respect to which they may redeem Helpful Rewards Points for items other than a discount reward, or receive other benefits or discounts.

Contact Cloverdale Ace Hardware

If you have any questions about the terms and conditions please contact us:

  • by email to info@buildingsupplies.ca
  • by phone 1-800-249-4474